Webuyanycar.com rapped for 'misleading customers'

Internet car buying company Webuyanycar.com has been slammed by a watchdog for misleading customers with inflated valuations.

An investigation into the company accused the company of offering one price online to lure customers, then offering much less when they turned up to sell.

In all, the Office of Fair Trading found 96% of sellers received less than the valuation and Webuyanycar inspectors were set targets to slash the offer price by as much as 25%.
The OFT investigation covered July 2009 to June 2010.
By August 2010, the company had 114 branches throughout England, Scotland and Wales.
Other concerns highlighted by the investigation included:

• Giving the misleading impression to consumers that their online valuation was only valid for seven days
• Failing to assess customer complaints in a "fair, reasonable, consistent and professional manner"
• Not making it clear that the next working day payment service - which cost customers £24.75 - was optional

The OFT said: "Consumers were given the impression that they would be paid the online valuation if the company's onsite inspection matched the condition entered by the seller online. But once at the appointment, some customers found other factors reduced the price."
Webuyanycar, which made a profit of £5million on latest accounts, insisted it has made changes since "the early days" when "we didn't get it right for every single customer".

Sales of new cars hit the skids in March

New car sales fell by nearly 8% in March – traditionally the motor trade’s biggest month to sell a car.

The new 11-plate helped dealers shift 366,101 vehicles last month according to the Society of Motor Manufacturers and Traders’ which was 7.9% down on March 2010.

In all, registrations in the first three months of the year were down 8.7% compared with the first quarter of 2010, at 558,336.

New car registrations have now declined in each of the last nine months, but the trade body claimed sales would have been up if you strip out sales from last year’s car scrappage scheme.

Chief executive Paul Everitt said: “motorists are buying more fuel-efficient and low emitting vehicles”, with new cars registered in the first quarter averaging record low emissions at 140.3g per km.

US car makers were the big losers, with Cadillac and fuel-thirsty firm Hummer not selling a single vehicle here last month.

Nissan was one of the big winners, with sales up 14%.

Individually, the Ford Fiesta was the best-selling car in the month, followed by the Ford Focus and Vauxhall Corsa.

Tesco cars launched - but no trade-ins!

Once upon a time Tesco used to just sell groceries. Not content with moving into clothing, petrol, banking and insurance, the supermarket giants have even branched out into buying up old gold.

But, now it has embarked on arguably its most ambitious project yet - selling second hand cars!

Tesco say they are offering RAC-inspected cars for sale at prices cheaper than many existing forecourt prices, due to their lower overheads.
The plan is that the cars will be delivered directly from seller to buyer, with no showrooms, and no sales commissions, etc.
The new site will offer up to 3,000 cars a week, mostly sourced from hire fleets and the leasing business. If you like what you see and buy one, you can pick it up at a handover centre at Longbridge, or for a fee it can be delivered to your door.
But, here is the catch!
There won't be any trade-ins, private sales or free car valuations available through Tesco Cars, and that, added to the inability to inspect the cars personally, will restrict the segment of the market that can be covered.
The launch of Tesco's site on Sunday follows the acquisition of a minority stake in online dealership Carsite. The supermarket group has an option to take full control of the venture over time.